Terms & Conditions
Please take the time to read through this information carefully.
Olive Tree Holistic Therapies is owned, managed and delivered by Diogo Andre Duarte.
You can make an appointment with Olive Tree Holistic Therapies in a number of ways including via telephone, text or email. Appointments are available for a variety of durations.
Upon making a booking, you will receive an email confirming all the important details, along with an email reminder 1 day prior to your appointment.
If this is your first appointment with me, you will be asked to complete a consultation form. Please complete this because I will not be able to treat you until you have, and completion on the day will be part of your appointment time.
Cancellations and late arrivals
I require a minimum of 24 hours notice to cancel an appointment. Cancellations within 12 hours will be charged at 50% of the total treatment price. No shows will be charged at 100%. This is because I may not be able to fill your appointment slot and still need to cover my costs.
Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. If you need to cancel your appointment at short notice, because of a long-term medical condition which varies from day to day, then we shall discuss the cost implications on a case by case basis.
If you are experiencing Covid19 symptoms or have been in contact with someone who has tested positive you may cancel at any time without incurring any charges. In these cases, you must not attend your appointment.
An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further massage bookings can be taken.
Late Arrivals: It is important that our agreed appointment time and duration is adhered to. I appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but I cannot make up the missed time by overrunning or adding time to subsequent appointments.
As a member of the Scottish Massage Therapists Association (SMTO) you can make a complaint directly to them. A copy of the complaint form and the SMTO’s Disciplinary and Complaints policy can be found here.
All client information and clinical records will be safeguarded by Olive Tree Holistic Therapies and will remain confidential. Unless required to do so by law, I will not otherwise share, sell or distribute any of the information you provide to me without your consent.
Consultations and client treatment details will not be discussed with anyone other than the client.
In order to prevent unauthorised access or disclosure, I employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. I have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. I will retain your information for a reasonable period or as long as the law requires.
I will have access to these records only for the purpose of providing you with the most appropriate treatment.
Health and safety
I am qualified in First Aid and hold professional and public indemnity insurance, for the services that I provide.
Due to the nature of massage and the need for close contact, I will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene. If I am unwell, suffering from a cold or virus, infection or general ill health, I will not work due to the risks of cross contamination. This may result in Olive Tree Holistic Therapies contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.
Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact Olive Tree Holistic Therapies via email at at the earliest opportunity to rearrange your appointment. If you are unwell and contact me to inform me of your illness, please note that my Cancellation Policy may still apply.
Olive Tree Holistic Therapies, including its founder Diogo Andre Duarte, will not be held responsible for the loss or damage of personal items during your time at the Olive Tree Holistic Therapies premises.
Olive Tree Holistic Therapies holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from Olive Tree Holistic Therapies, and may also result in criminal proceedings.
Olive Tree Holistic Therapies provides massage therapy and bodywork in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. I will not diagnose, prescribe medication or medical treatment of any kind and will always recommend referral to a GP or other qualified medical specialist or practitioner.
The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Olive Tree Holistic Therapies up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.
I may refuse to treat any client or part of their body with just and reasonable cause. Olive Tree Holistic Therapies reserves the right to terminate any appointment at any time if I believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.
FAO: Diogo Andre Duarte
Olive Tree Holistic Therapies
15A Dundas Street
Last updated: 12th July 2020