Terms & Conditions
Please take the time to read through this information carefully.
Olive Tree Therapies is owned, managed and delivered by Diogo André Duarte.
You can make an appointment with Olive Tree Therapies via the website only. Appointments are available for a variety of durations and treatments. I am not able to book people in myself when requests are made via text, email or phone as this would take too much administrative time. The exception is when you aren't good with technology or are unable to access the internet, in which case I am happy to book you in.
Upon making a booking, you will receive an email confirming all the important details, along with an email reminder 1 day prior to your appointment. You should check your spam folder if you haven't received an email. If you find my emails in your spam folder I would recommend that you add Olive Tree Therapies as a contact to ensure this doesn't happen in the future.
If this is your first appointment with me, you will be asked to complete a consultation form. Please complete this because I will not be able to treat you until you have, and completion on the day will be part of your appointment time.
First time clients who cancelled their first appointment with less than 24 hours notice and did not pay their appointment in full will be required to pay for their next appointment in advance and in full ahead of their session.
Cancellations & late arrivals
Cancellations with less than 24 hours notice and no shows will also be charged at 100% of the treatment cost. This is because I may not be able to fill your appointment slot and still need to cover my costs.
Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. If you need to cancel your appointment at short notice, because of a long-term medical condition which varies from day to day, then we shall discuss the cost implications on a case by case basis.
An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days.
It is important that our agreed appointment time and duration is adhered to and as such it is your responsibility to arrive on time (5-7 minutes before your appointment time). I appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but I cannot make up the missed time by overrunning or adding time to subsequent appointments.
A full refund may be requested when the session has been paid for in advance and an appointment is cancelled with more than 24 hours notice.
Packages and Gift Cards
Massage packages and gift cards must be used up in full within 365 days of purchase. They are non-transferable. All appointments are given on a first come, first served basis so it is your responsability to book your appointments in advance if you purchased a package to ensure you can have a regular treatment.
As a member of the Scottish Massage Therapists Association (SMTO) you can make a complaint directly to them. A copy of the complaint form and the SMTO’s Disciplinary and Complaints policy can be found here.
All client information and clinical records will be safeguarded by Olive Tree Therapies and will remain confidential. Unless required to do so by law, I will not otherwise share, sell or distribute any of the information you provide to me without your consent.
Consultations and client treatment details will not be discussed with anyone other than the client. In the case of somatic trauma therapy, I discuss client’s sessions regularly with my supervisor but this is on an anonymous basis. This is to ensure you’re receiving the highest level of care and that my work with you is receiving supervision from another clinician.
In order to prevent unauthorised access or disclosure, I employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. I have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. I will retain your information for a reasonable period or as long as the law requires.
I will have access to these records only for the purpose of providing you with the most appropriate treatment.
Health & safety
I am qualified in First Aid and hold professional and public indemnity insurance, for the services that I provide.
Due to the nature of massage and the need for close contact, I will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene. If I am unwell, suffering from a cold or virus, infection or general ill health, I will not work due to the risks of cross contamination. This may result in Olive Tree Therapies contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.
Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact Olive Tree Therapies via email at email@example.com at the earliest opportunity to rearrange your appointment. If you are unwell and contact me to inform me of your illness, please note that my Cancellation Policy may still apply.
Olive Tree Therapies, including its founder Diogo André Duarte, will not be held responsible for the loss or damage of personal items during your time at the Olive Tree Therapies' premises.
Olive Tree Therapies holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from Olive Tree Therapies, and may also result in criminal proceedings.
Olive Tree Therapies provides massage therapy and bodywork in a variety of forms as well as Reiki, Ayurveda, Yoga and Somatic Trauma Therapy, but none of these are a substitute for contacting your GP when seeking medical advice. I will not diagnose, prescribe medication or medical treatment of any kind and will always recommend referral to a GP or other qualified medical specialist or practitioner when this is appropriate.
The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Olive Tree Therapies up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.
I may refuse to treat any client or part of their body with just and reasonable cause. Olive Tree Therapies reserves the right to terminate any appointment at any time if I believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.
FAO: Diogo André Duarte
20/2 North Junction Street
Last updated: 31 October 2023