Privacy Policy

Please take the time to read through this information carefully.

Olive Tree Therapies respects and protects your privacy. This notice outlines how your personal information is collected, used, stored, and protected. It also explains your rights under the General Data Protection Regulation (GDPR).

This policy applies to users of the website at www.olivetreetherapies.com and to clients of Olive Tree Therapies.

1. Information I Collect

When you book an appointment, I collect personal details such as your name, email, and telephone number. This information is used to identify you and contact you about the appointments and services you have booked.

To provide a safe and effective treatment, I also collect relevant information such as your medical background and lifestyle choices. This is done through a consultation form hosted and stored by Google. The information is used only to ensure that your treatment is appropriate and safe for you.

While you use the website, I may also receive technical information such as your IP address, operating system, and browser type. This helps improve the website experience.

If you purchase a gift voucher, I collect your name, address, email, and the recipient’s name and email address to fulfil your order.

If you contact me via Meta or any of its companies (such as Instagram), I collect your contact details to arrange your appointment.

When signing up to my newsletter, I collect your name and email to send you marketing updates.

After your treatment, I keep minimal, factual notes about your sessions and health, which I review before each appointment to ensure continuity of care.

2. Consent

By providing your personal information when booking an appointment, completing a consultation form, making a payment, or contacting me about my services, you give your consent for that information to be collected and used for its intended purpose.

Your personal information will not be used for any secondary purpose (such as marketing) unless you have opted in to receive newsletters.

Withdrawing Consent

For legal and professional reasons, I am required to retain your consultation and treatment notes for seven years from your last session.

If you withdraw consent during that time, your data will be archived and not accessed unless required by law or for legal protection. After seven years, all personal data will be permanently deleted.

To withdraw consent, please email olivetreetherapies@gmail.com.

Accessing or Updating Your Information

You have the right to access, correct, or amend your personal information at any time. Data will be sent by email in a password-protected document. Please email olivetreetherapies@gmail.com to request or update your information.

3. Disclosure

Unless required by law, I will not share, sell, or distribute your personal information without your consent. The exception is if I believe your life or someone else’s is at risk, in which case I may share your details with relevant authorities.

4. Data Handling and Storage

Your data is securely stored using trusted services including Google, Trello, and Meta. These platforms use encrypted storage and transmission, and two-step verification is enabled for all accounts.

5. Payment

If you pay for your session by debit or credit card, your information is processed securely by iZettle or Stripe. I do not store your card details.

Both providers comply with Payment Card Industry Data Security Standards (PCI-DSS), which ensure the secure handling of credit card information.

Certain third-party providers, such as payment gateways, have their own privacy policies. You are encouraged to review these to understand how your data is handled.

Please note that some providers may store or process data in other jurisdictions. For example, if you are in the UK and your payment is processed in the United States, your data may be subject to U.S. law, including the Patriot Act.

Once you leave my website or are redirected to a third-party site, this Privacy Policy no longer applies.

6. Third-Party Services and Links

When you click links on my website, they may direct you to external sites. I am not responsible for the privacy practices of these sites and encourage you to read their policies.

7. Data Security

I take all reasonable precautions and follow industry best practices to ensure your information is not lost, misused, accessed, disclosed, altered, or destroyed.

If you provide credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no online transmission is 100% secure, I comply with PCI-DSS requirements and accepted industry standards.

8. CCTV

A single CCTV camera is installed in the hallway for safety and to prevent crime or harassment. There are no cameras in the therapy room.

Footage is recorded only when motion is detected and is deleted automatically after 24 hours unless an incident occurs. In that case, footage may be retained and shared with Police Scotland if necessary.

Access to CCTV recordings is restricted to André Duarte only. Signs are displayed on the premises to inform clients that CCTV is in use.

9. Updates to This Policy

I reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting to the website.

If any material changes occur, they will be noted here with an updated date.

If Olive Tree Therapies is ever sold or merged with another business, your data may be transferred to ensure continuity of service.

10. Questions and Contact Information

If you have any questions about how your information is collected, stored, or used, please email olivetreetherapies@gmail.com.

11. Complaints

If you are unhappy with how your data is handled, please contact me first to resolve the issue. If you are not satisfied, you have the right to complain to the Information Commissioner’s Office (ICO).